LEGAL · OFIFLOW

Terms of Service

EFFECTIVE MAY 1, 2026v2026.05.01-1

Terms of Service

Effective: May 1, 2026 · Version: 2026.05.01-1

These Terms of Service ("Terms") govern your access to and use of the OfiFlow vertical-software platform supporting frac-sand hauling operations (the "Services"), provided by OfiFlow ("OfiFlow," "we," "us," "our").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If your employer (the "Customer") has signed a Master Services Agreement with OfiFlow, that Agreement governs the commercial relationship between OfiFlow and the Customer; these Terms govern your individual use of the Services as an Authorized User of the Customer's account. Where the Master Services Agreement and these Terms conflict, the Master Services Agreement controls.

1. Definitions

  • "Customer" is the legal entity (typically your employer) that has subscribed to the Services.
  • "Authorized User" is an individual authorized by Customer to access and use the Services on Customer's behalf — for example, a dispatcher, manager, finance staff member, executive, or administrator. You.
  • "Account" is your individual access credential to the Services within Customer's tenant.

2. Eligibility and account

  • You must be at least 18 years old.
  • You must use a true and accurate email address and provide other accurate account information.
  • You are responsible for keeping your account credentials confidential and for all activity under your account.
  • You will not share your account with others.
  • You will notify your Customer's tenant administrator (or, if you are the tenant administrator, contact OfiFlow) immediately if you suspect any unauthorized access to your account.

3. Permitted use

You may use the Services only for the Customer's internal business purposes related to frac-sand hauling operations. You may not:

  • Use the Services in violation of applicable law (including FMCSA / DOT regulations and CCPA);
  • Use the Services in violation of our Acceptable Use Policy at /acceptable-use;
  • Reverse-engineer, decompile, or disassemble the Services;
  • Access or attempt to access the Services other than through the interfaces we provide;
  • Resell, sublicense, lease, or otherwise transfer access to the Services;
  • Probe, scan, or test the vulnerability of the Services or attempt to bypass any security or authentication;
  • Use the Services to develop a competing product;
  • Send or upload content that is unlawful, infringes third-party rights, or contains malware.

4. Customer Data

The Customer owns its data per the Master Services Agreement. As an Authorized User, you are uploading or generating data on Customer's behalf, and the Customer's choices about that data govern your interactions with it. If you have questions about your specific access to data, ask your tenant administrator.

5. Privacy

Our Privacy Policy at /privacy explains how we collect, use, and share information. Personal information processed on a Customer's behalf is governed by the Data Processing Addendum executed between OfiFlow and the Customer.

6. Intellectual property

OfiFlow owns the Services, including all software, designs, documentation, trademarks, logos, and improvements. These Terms do not grant you any rights in OfiFlow's intellectual property except the limited right to use the Services for the Customer's internal business purposes during the Customer's Subscription Term.

If you provide feedback or suggestions about the Services, OfiFlow may use that feedback without obligation.

7. Service updates

We may update the Services from time to time. We will not materially decrease the core functionality during a paid Subscription Term except (i) to comply with applicable law, (ii) to address a security vulnerability, or (iii) with the Customer's prior consent.

8. Suspension or termination of your account

We may suspend or terminate your individual Account if:

  • You violate these Terms or the Acceptable Use Policy;
  • Your tenant administrator removes you;
  • The Customer's subscription ends;
  • We are required by law.

We will provide notice and opportunity to cure where reasonably practicable.

9. No warranties

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY STATED IN THE MASTER SERVICES AGREEMENT BETWEEN OFIFLOW AND THE CUSTOMER. OFIFLOW DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE SERVICES ARE A TOOL TO ASSIST WITH OPERATIONAL DECISIONS. THEY DO NOT REPLACE YOUR PROFESSIONAL JUDGMENT, YOUR EMPLOYER'S COMPLIANCE PROGRAM, OR LEGAL/ACCOUNTING ADVICE.

10. Limitation of liability

To the maximum extent permitted by law, OfiFlow's liability to you individually under these Terms is limited to one hundred U.S. dollars ($100). Liability between OfiFlow and the Customer is governed by the Master Services Agreement.

OfiFlow is not liable for indirect, consequential, special, or punitive damages arising out of your use of the Services.

11. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Disputes between you and OfiFlow are resolved in the state and federal courts located in [COUNTY, TEXAS].

If you and OfiFlow cannot resolve a dispute through informal discussion within 30 days, either party may file in court. We do not require mandatory arbitration.

12. Changes to these Terms

We may update these Terms from time to time. For material changes, we will post the updated version at this URL, update the "Effective" date and "Version" at the top, and require Authorized Users to re-accept on next dashboard login.

13. Contact